Shipping and Returns

All orders are processed for shipping Monday through Friday from 9:00 AM to 5:00 PM Pacific Standard Time. We make every effort to process and ship orders within 24 hours.

After processing and packaging, orders in the U.S.A. are normally shipped by UPS (United Parcel Service), which typically takes 2 to 7 business days for delivery. However, some orders may take longer if we are awaiting shipment of a particular item to our warehouse, so please allow 2 to 3 weeks for processing, packaging and delivery.

For customers outside the U.S.A., please allow 3 to 8 weeks for processing, packaging and delivery. Once your order has been shipped, delivery can take up to 6 weeks ‑ or more in some cases.

Items are shipped F.O.B., Fallbrook, California.

Orders can be placed online by using our secure shopping cart or by mail. Our online shopping cart safely and securely transmits your personal information, using a secure (SSL) connection and 128-bit encryption ‑ a mechanism that prevents eavesdropping and tampering with any transmitted data. We never rent, sell or share your information with other companies. Privacy Policy.

Orders by Mail

Orders by mail must include the item numbers, item names, quantities, a cashier's check or money order for the total order (including applicable taxes), and shipping fees and the address where you would like your order delivered. You can use this link to email us your order. We do not accept personal checks for mail orders.

Out-of-Stock Items

Although we make every effort to anticipate the seasonal needs of our customers by maintaining additional inventory on the most popular items, the number of items we offer prevents us from stocking quantities sufficient to foresee every order. If an out-of-stock item is not already scheduled for delivery in the next shipment to our warehouse, it can take 5 to 10 business days to restock the item. The normal delivery time to your door in this case is typically 2 to 3 weeks. Your credit card will not be charged until your order is ready to be shipped.

You will NOT receive an email if your item(s) are out of stock unless your order is going to take longer than the time frame listed above. If your order does not arrive within 10 business days and you would like to check its status, you can use the link in your order confirmation to check the status of your order, or you can email us and we will be happy to check the status of your order for you. If it is important that your order arrive by a specific date, we encourage you to send us an email BEFORE you place your order so we can let you know in advance if the item(s) are in stock or how long it will be before the next shipment to our warehouse is expected to arrive.

Back Orders

Occasionally, an item will be out of stock in our warehouse and at the manufacturer as well. Fortunately, this does not happen often, as it can take several weeks before the item is delivered to us when this occurs. If we learn from a supplier that an item may be unavailable for more than 2 weeks, we will notify you by email of the delay and let you decide if you want to wait, make another selection, or cancel your order for the item(s) on backorder. If an item is on backorder, we will first ship the in-stock items at the standard shipping rate and then ship the back-ordered item(s) at our expense. Back-ordered items are generally restocked within 10 to 15 business days. Once we have a delivery date from the manufacturer, we will let you know by email. Any items on backorder will be shipped as soon as we receive them. Your credit card will not be charged for a back-ordered item until the item is in stock and your order is processed. We appreciate your patience and understanding.

Returns

If you ordered the wrong item, please let us know as soon as possible. We may be able to replace it with the correct item. However, we do not guarantee full credit if you have ordered the wrong item. We do not accept any items that have been used. If you have ordered the wrong item, it is your responsibility to pay for the cost of shipping the item back to us.

If HomeLife® has suggested or recommended the wrong item, it is our policy to correct the error and to do our best to get the correct item for you. However, if there is a price difference, the customer is liable for the difference. If the correct replacement item is not available, the customer will receive a full refund. If HomeLife® has recommended the wrong item, we will pay the shipping cost to return the item to us. However, it is the responsibility of the customer to properly pack the item before returning it to HomeLife®. After we receive and inspect the item, you will receive a credit or a replacement. HomeLife® will pay for the return shipping of a new item to you.

Before returning any items, please email us to obtain a return authorization number and instructions for returning the goods. No return will be accepted without prior authorization. All returned merchandise must be in the original packaging for refund or credit. Please keep all packaging materials and shipping documents to ensure proper credit.

Damaged/Incomplete Orders

Inspect Your Order: It is the sole responsibility of the customer to inspect an order upon receipt. If you receive a broken or damaged item, or if you receive the wrong item, you must contact us within 5 business days.

To return damaged or defective items, please email us immediately to obtain a return authorization number and instructions for returning the goods.